Refund Policy
This document has not yet been reviewed by the operator of this service
It is the text supplied with the Licento software, describing how the software works. Until the operator publishes their own version, treat it as a draft.
Some details are not yet provided
The operator has not yet published a support email address. Where the document refers to them, it says so.
This policy explains when a payment for a Licento plan can be refunded. It forms part of our Terms of Service.
It covers what you pay us for Licento. If you bought software from an organization that uses Licento to manage its licences, your purchase is with that organization and its own refund terms apply — please contact them.
Trying before you pay
Where a plan includes a free trial, you are not charged until the trial ends and you choose to continue. We encourage you to use the trial to decide whether Licento suits you.
Cancelling
You can cancel at any time from the Billing page of your workspace. Cancelling stops the subscription renewing. Your plan stays active until the end of the period you have already paid for.
Refunds
- Charged in error — if you were charged twice, or charged after you had cancelled, tell us and we will refund the incorrect charge.
- New subscriptions — if you are not satisfied, write to us within 14 days of your first payment for a plan and we will refund that payment.
- Renewals — renewal payments are not normally refunded once the new period has begun. If you forgot to cancel and have not used the service in the new period, write to us promptly and we will consider your request fairly.
- Lifetime plans — where a one-time plan is offered, the same 14-day period applies from the date of purchase.
Refunds are made to the original payment method through the payment provider that took the payment. How long a refund takes to appear depends on that provider and your bank.
Your statutory rights
Nothing in this policy takes away rights you have under the law where you live, including any right to cancel or to a refund that cannot be excluded.
How to ask
Write to [not yet provided by the operator] from the email address on your account, and tell us the name of your organization and the payment you are asking about.
Questions about this document? Contact us.